FREQUENTLY ASKED QUESTIONS
At WOWCruze, we believe in providing complete transparency and clarity for our users. Below are the answers to the most common questions we receive. If you need more information, feel free to reach out to our support team.
General Questions
Booking Process
Asset Usage & Management
Earnings & Rentals
Additional information
Legal & Compliance
1. What is WOWCruze?
WOWCruze is a luxury asset co-ownership platform that allows you to co-own high-end cars, yachts, and private jets. Through fractional ownership, you can access these assets for a fraction of the cost, enjoy them when you want, and even earn rental income by renting out unused slots.
2. How does WOWCruze work? 
WOWCruze works by allowing you to purchase "slots" for luxury assets like cars, yachts, and private jets. Each slot represents a specific number of hours you can use the asset. You can book the asset for your personal use or rent it out to earn passive income when you're not using it. 
3. Who can use WOWCruze? 
WOWCruze is available to anyone who wishes to experience luxury ownership through fractional co-ownership. We have made luxury assets accessible to a wide range of users by offering flexible entry points. 
1. How do I select my luxury asset?
Once you sign up for WOWCruze and completes your KYC, you can browse our exclusive collection of luxury cars, yachts, and private jets. Each asset has detailed information, including availability and pricing, so you can choose the one that suits your preferences. 
2. How do I choose my slots? 
After selecting your asset, you can decide on the number of ownership slots you want to purchase. Each slot corresponds to a specific number of hours you can use the asset. You can buy multiple slots or just a single slot for a more limited experience. 
3.What are Rider Packages for cars? 
When booking a car, you have three Rider Packages to choose from: 
  • Self-Drive: Drive the car yourself and enjoy full control of your experience. 
  • Driver on Demand: A professional driver will be available to chauffeur you around. 
  • Door-to-Door Delivery: Get the car delivered to your location and picked up after use. 
4. How do I select pickup and drop-off locations? 
During the booking process, you can select your preferred pickup and drop-off locations for the asset. Whether you want the car to be delivered to your home, office, or another location, we aim to make the process as convenient as possible
5. How do I choose the date and time for my booking? 
You can select the date and time for your booking through our interactive calendar. This will show you available slots for your selected asset, allowing you to book the asset when it suits your schedule. 
6. How do I make payment for the slots? 
Once you've selected your asset, slots, and Rider Package, you can proceed to payment. After completing the payment, your booking will be confirmed, and the asset will be reserved for you
1. How do I track my bookings?
You can track all your bookings through your WOWCruze Dashboard. The dashboard will show the status of your upcoming bookings, the number of slots you’ve reserved, and any updates related to your luxury asset experience.
2. Will the luxury assets be well-maintained?
Yes, all assets are professionally managed and well-maintained. We take care of all maintenance, so you can enjoy your luxury experience without any hassle. The assets are regularly serviced and inspected to ensure they are in pristine condition.
3. Can I exchange my asset for another? 
Yes, WOWCruze allows you to exchange assets within the platform. If you feel like experiencing something new, you can exchange your reserved assets with others on the platform. This gives you the flexibility to diversify your ownership and try different luxury vehicles or experiences. 
1. Can I rent out my asset slots? 
Yes, you can earn passive income by renting out your unused slots. When you're not using your luxury asset, you can list your slots on the WOWCruze marketplace. The rental income will be distributed to all co-owners of the asset when it is rented.
2. How is the rental income distributed? 
Rental income generated from the booking of your slot is divided among all the co-owners. This distribution occurs after the asset is rented, and WOWCruze manages the payment process to ensure transparency and fairness. 
1.Is WOWCruze available in my region? 
Currently, WOWCruze operates in select cities across the country. We are expanding, and our platform will soon be available in more regions. Please check our website for updates on availability in your area
2.What are the AMC charges? 
AMC (Annual Maintenance Charges) for the assets are covered by WOWCruze. However, if there are any additional charges related to extraordinary maintenance or repairs, they will be communicated to you in advance. 
3.How can I contact customer support?
You can contact our customer support team at any time via email at support@wowcruze.com or by using the Contact Us page on our website. Our team is always ready to assist you with any queries or concerns 
1.  Who owns the asset? 
The asset itself is owned by a registered legal entity that holds full title. When you co-own a slot with WOWCruze, you own a fractional share in the usage and enjoyment of the asset for the specified slot duration, rather than owning the asset outright. This co-ownership model allows multiple individuals to share access to luxury assets while the legal entity retains full ownership and management responsibilities. 
2. What is WOWCruze’s refund policy?
WOWCruze provides refunds in case of asset unavailability or booking issues. If you need to cancel a booking, please refer to our Refund Policy page for the terms and conditions.
If you have any additional questions or need further assistance, don’t hesitate to contact us. We are here to help you experience the world of luxury without limits!  
If Ready to get started?  
Join Wowcruze Today!
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